Windows 7 Home Premium Freezes on "Shutting Down" Screen

[Mctweeds]

Re: Windows 7 Home Premium Freezes on "Shutting Down" Screen

I am sorry i did not explain myself properly. It still froze on shutdown.

[profJim]

Re: Windows 7 Home Premium Freezes on "Shutting Down" Screen

We might be able to determine which program is causing the freezing problem.
The cropped attached screen-shot is a process list where the information is sorted by the process names.
If you run the Process Lasso program before you shut down your system, you might be able to take a photo of the screen when your system freezes. You should first save a screen-shot of the sorted process list before you shut down your system.

Naturally this won't work very well if Process Lasso is closed before your system freezes.

You can download a freeware version of the program:
Process Lasso - Automate and optimize process priorities, CPU affinities, power profiles, and more!

[Mctweeds]

Re: Windows 7 Home Premium Freezes on "Shutting Down" Screen

Im sorry, as i'm new to real troubleshooting i am a bit confused. You say to take a screenshot when its freezes? It literally freezes on the screen that says shutting down, is that what you want a screenshot of? I am sorry =/ I don't want to waste your time

[profJim]

Re: Windows 7 Home Premium Freezes on "Shutting Down" Screen

No problem, I thought that when your system freezes that you could still see your desktop and that you might be able to see the Process Lasso screen which would show which programs hadn't closed yet.

See what happens when your system is idle and at the desktop for the following tests:

1. press the Win key and select the Restart option
2. press the Win key and select the Sleep option
3. press the Win key and select the Log off option
4. press the Win key and select the Switch user option

Does your system freeze with any of these options? If yes, which tests?
If your system sleeps successfully, see if your system wakes from sleep without any problems.
If your system does not freeze with the Log off or Switch user options, shut down your system by clicking on the Shut Down icon in the lower right corner of the screen.

[Mctweeds]

Re: Windows 7 Home Premium Freezes on "Shutting Down" Screen

Okay, so the system Logs off, Sleeps (and wakes up), and Switches user fine. On the Restart, it freezes again at the blue shutting down screen. Im thinking of throwing it out a two story window, think that would solve the problem? =)

[profJim]

Re: Windows 7 Home Premium Freezes on "Shutting Down" Screen

Run the Process Lasso program, save a screen-shot of the sorted process list (as in post #17), and then post the screen-shot so that we can see the list of running programs.

The problem might be with a combination of one or more win7 enabled services because you said that your system doesn't freeze when you shut down or reboot from safe mode in win7.

Check out and you will see differences between the win7 home premium, safe, and bare-bones settings.

Before you make any changes, you MUST first save a backup copy of the windows registry so that you can restore your current settings. Just to be safe, I always save a full backup image of my boot partition before I start messing around with changing the status of any system services. I don't trust windows backup and I use Macrium Reflect FREE Edition - Information and download to backup or restore any of my partitions.

[Mctweeds]

Re: Windows 7 Home Premium Freezes on "Shutting Down" Screen

I am going to look into Black Vipers guide right now, i have attatched the lasso list.